What do trust do for a first line manager? Trust starts up opportunities for you.
As night auditor at the Ramada for Tuscaloosa, I thought management did not care about how I did this is my job. I performed night audits prior to the Ramada during two hotels. These prior hotel managers required everyone to balance the books daily. Here at the Ramada, they let me a carry “out of balance totals” forward. I was not required to balance the audit. As i started to not care. My figures on the sheets were definitely sloppy. I did not care if I finished the audit in the shift. I would come back and finish the audit during the day. Your fellow employee told me I was going to be fired. I needed the following job to pay for my college. I went to the broker. I told him I was sorry about my operation, I would do better. I became energized again. I gotten control of my attitude about my job. I found that my attitude was mine to control. The manager brand new his trust in me. This trust led to his beliefs in me.
Trust leads to faith. I graduated with the university. The next week the manager promoted me to the management trainee position with the company. This was because my trust worthiness led to his faith in me. A fortnight after this; the manager quit.
The day he quit I came into the restaurant. I saw the owners sitting in the table in the restaurant. They motioned for me to come to the particular table. I sat down. They told me the manager quit. Then, Mr. Edmondson asked me, “Can you afford the restaurant and lounge? ” I think they would are yet to asked me the question if they did not trust me. Their trust in me; gave me faith in myself. I reported, “Yes, Sir. ” I was the restaurant manager. Have faith in leads to faith. Their faith in me; and, the faith in myself.
Faith leads to action. The customer’s faith in me, led me to take actions in making our restaurant better. I took actions to learn this business; thus, to justify their faith in me. We took the restaurant from a business with a primary cost of around 72% to one of 65% in three months. Their whole faith led to my willingness to take action to become knowledgeable of your restaurant business. My actions increased the faith typically the owners had in me; I got a chance to manage a much better restaurant. I eventually became a general manager for the company. These gave me the restaurant manager’s job because of their faith in me. Their faith led to my actions.
Action triggers change. My actions, most importantly, led to changing me. Your individual actions let you make change. First line managers go to implement changes from others; and, they can formulate variations. Change is not an option in today’s world; it is mandatory. Mostly this switch is not necessarily innovation. These changes are mainly small improvements within existing processes; or, changes you are instructed to do by the manager. You are there to maintain the status quo. This does require changes to service the activities of the operation as business processes change.
The good news is need for caretaker management and for innovation management. These primary line management types are very different. Let me explain.
Charge, a manager at the bakery where I worked, is a wonderful example of what I call caretaker management. His station visited the panning machine. This machine took the raw clay cut it, and placed it in pans. People placed these dough pans on sheet pans in advance of they went into the proofer. Bill stood there within the shift. He hardly every moved. He listened to the cutter and watched the workers. Mostly, he did not have to do nearly anything. His role was to do just make sure the machine was doing the job properly. He managed change by making sure nothing go wrong in this process. He was a caretaker. If a little something went wrong he made changes to restore the process. Otherwise, your dog only made changes given to him by the plant office manager.